Kontakt – Fragen zu Bestellung & Produkten | uSee Health
uSee Customer Service
We are here for you
Questions about your order, our ingredients or how to take a product? Write to us – we reply personally, usually within 24 hours on working days.
Help by email
The fastest way to reach us. Please include your order number and it will be even quicker.
Order & shipping
Tracking, delivery times or a change to your order – just get in touch with us.
Products & usage
Not sure which product suits you or how best to combine them? We are happy to advise you.
Send us a message
Simply fill in the form. Fields marked with * are required.
Service hours
| Monday – Friday | 09:00 – 17:00 |
| Saturday | closed |
| Sundays & public holidays | closed |
Enquiries that reach us outside our service hours are answered on the next working day.
Address
uSee Health GmbH
Frankfurter Landstraße 80
61440 Oberursel (Taunus)
Germany
Email: info@usee-health.de
Phone: +49 1525 7653489
Please note: our address is an office location without a shop and without goods receipt for returns. We will send you the return address by email. All mandatory information can be found in our legal notice.
Frequently asked questions
You will find many answers here straight away – with no waiting.
How long does delivery take?
Within Germany we usually deliver in 3–5 working days with standard shipping and in 1–2 working days with express shipping. Standard shipping within Germany is free from an order value of €55.
Where do I find my tracking information?
As soon as your parcel has left our warehouse you will automatically receive a shipping confirmation by email with a tracking link. Please also check your spam folder if the email does not arrive.
Can I still change or cancel my order?
As long as your order has not been dispatched yet, we can usually still adjust the address or the items. Please contact us as quickly as possible using the form above or at info@usee-health.de – with your order number.
How can I return products?
You have a 14-day right of withdrawal. You can find out exactly how returns work and which exceptions apply to opened food products on our page Returns & Withdrawal.
Which payment methods do you offer?
The payment methods currently available are shown to you at checkout. All payments run SSL-encrypted through our payment providers – we do not store any payment data ourselves.
Are your products suitable for me?
Our products are food supplements for healthy adults and are not a substitute for a balanced diet. If you are pregnant, breastfeeding, taking medication or have a pre-existing condition, please speak to your doctor before taking them.
Did not find the right answer?
Just write to us – a real person from our team will get back to you.
Go to contact form