Add the products you want to your cart, go to checkout and enter your delivery and payment details. Once you have placed the order you will immediately receive a confirmation of receipt by email.

Please check your spam or promotions folder first. If there is nothing there, a typo in your email address may be the cause. Just write to us at info@usee-health.de – we will check and send the confirmation again.

As long as the order has not been dispatched yet, we can usually still adjust items or the delivery address. Please get in touch as quickly as possible with your order number via our contact form.

Yes, as long as it has not been dispatched yet. After that your 14-day right of withdrawal applies – see Returns & Withdrawal.

Yes. Your invoice is included with the order confirmation or sent to you by email. If you need it again, just write to us.

Gladly. Write to us via the contact form with the subject “Partnership or bulk order” – we will get back to you with a suitable offer.

Within Germany standard shipping costs €5.99 and is free from an order value of €55.00. Express shipping costs €9.99.

Standard shipping 3–5 working days, express shipping 1–2 working days – in each case from the shipping confirmation. Orders received on working days before 12:00 are usually processed the same day.

As soon as your parcel has left our warehouse you will automatically receive a shipping confirmation with a tracking link by email.

At the moment we deliver within Germany. Any further delivery countries will be shown to you at checkout if available.

Please send us photos of the packaging and the contents to info@usee-health.de. We will settle the case with the carrier and arrange a replacement or a refund.

Please check the tracking status first and ask your neighbours or at the nearest pickup point. If the shipment stays missing, get in touch with us – we will start an investigation.

14 days from receipt of the goods, without giving reasons. You will find the full withdrawal policy on the page Returns & Withdrawal.

No. For sealed food products the right of withdrawal expires for reasons of hygiene and health protection once the seal has been removed (Section 312g (2) no. 3 of the German Civil Code). Unopened products in their original seal can be returned without any problem.

In the case of a withdrawal you bear the direct cost of returning the goods. For damaged, faulty or incorrectly delivered goods we cover it.

No later than 14 days after we receive your withdrawal declaration, using the same means of payment. We may withhold the refund until the goods have reached us or you provide proof of dispatch.

Yes, a partial withdrawal is possible. Please note that this may cancel a minimum order value you had reached for free shipping, or a promotional discount.

No. Our products are food supplements and are not a substitute for a balanced, varied diet and a healthy lifestyle.

The recommended daily dose and how to prepare it are printed on every pack. Please do not exceed the stated amount.

Usually yes – but do make sure that active ingredients are not unnecessarily duplicated. Feel free to write to us and we will give you a non-binding assessment of your combination.

Our products are intended for healthy adults. If you are pregnant, breastfeeding, taking medication or have a pre-existing condition, please discuss taking them with your doctor beforehand. Keep out of reach of small children.

Cool, dry and protected from light. Please close containers firmly again after use.

You will find all ingredients and nutritional information on the relevant product page and on the packaging.

The payment methods currently available are shown to you at checkout.

Yes. The entire ordering process is SSL-encrypted. Payment is handled by certified payment providers – payment data such as credit card numbers is not stored by us.

There is a “Discount code” field in the cart and at checkout. As a rule one code can be redeemed per order.

Yes, all prices are final prices in euros including statutory VAT, plus shipping costs.

No, you can also order as a guest. An account does have advantages though: saved addresses and an overview of your orders.

At the end of every newsletter email you will find an unsubscribe link. Alternatively just write to us – we will remove you straight away.

You will find all the details in our privacy policy.