Widerruf & Rückgabe – 14 Tage Rückgaberecht | uSee
Returns made easy
Returns & Withdrawal
You have 14 days to withdraw from your order – without giving any reasons. Here you will find the exact procedure, the statutory withdrawal instructions and the model withdrawal form.
How your return works
Done in three steps – we will guide you through it.
Important for food supplements
Under Section 312g (2) no. 3 of the German Civil Code (BGB) the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This applies to our products as soon as the safety or freshness seal or the protective film has been opened.
The right of withdrawal is also excluded for goods that can spoil quickly or whose use-by date would quickly be exceeded (Section 312g (2) no. 2 BGB). Unopened products in their original seal can of course be returned without any problem. If a product arrived damaged or faulty, simply get in touch with us – your statutory warranty rights then apply independently of the right of withdrawal.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
If you ordered several goods in a single order that are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last of the goods.
To exercise your right of withdrawal you must inform us
uSee Health GmbH
Frankfurter Landstraße 80
61440 Oberursel (Taunus)
Germany
Email: info@usee-health.de
Phone: +49 1525 7653489
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this, although it is not mandatory.
To meet the withdrawal deadline it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.
We may refuse the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You only have to pay for any loss in value of the goods where that loss in value is due to handling of the goods which is not necessary to establish their nature, characteristics and functioning.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that can spoil quickly or whose use-by date would quickly be exceeded.
The right of withdrawal expires early in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
– End of the withdrawal instructions –
Model withdrawal form
If you would like to withdraw from the contract, you can fill in this form and return it to us. Using it is voluntary – an informal email is equally sufficient.
To
uSee Health GmbH
Frankfurter Landstraße 80
61440 Oberursel (Taunus)
Germany
Email: info@usee-health.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
_______________________________________________
Ordered on (*) / received on (*): _____________________
Order number: _____________________
Name of consumer(s): _____________________
Address of consumer(s): _____________________
Signature of consumer(s) (only if this form is notified on paper): _____________________
Date: _____________________
(*) Delete as appropriate.
Frequently asked questions about returns
The most important answers at a glance.
Who bears the cost of the return?
In the case of a withdrawal you bear the direct cost of returning the goods. It is different if the goods were delivered damaged, faulty or incorrectly – then we of course cover the return costs.
When will I get my money back?
No later than 14 days after we receive your withdrawal declaration. However, we may withhold the refund until we have received the goods back or you provide us with proof of dispatch. Depending on the payment method and your bank, the credit can then take another 1–5 banking days.
Will I also be refunded the shipping costs?
Yes. In the case of a full withdrawal we will also refund the cost of standard outbound shipping. If you chose a more expensive shipping method (e.g. express), we will refund the amount of the cheapest standard delivery.
I have already opened the tub – can I still return it?
For opened, unsealed food products the right of withdrawal expires for reasons of hygiene and health protection. If there is something wrong with the product, please write to us anyway at info@usee-health.de – we look at every case individually and find a fair solution.
Can I return only part of my order?
Yes, a partial withdrawal is possible. Simply state in your withdrawal declaration which items you would like to return. Please note that a minimum order value you may have reached for free shipping, or a promotional discount, can be cancelled as a result.
My parcel arrived damaged. What now?
Please send us a photo of the packaging and the contents to info@usee-health.de. We will settle it for you with the carrier and arrange a replacement or a refund – independently of the right of withdrawal.