Versand & Lieferung – kostenlos ab 200 € | uSee Health

Versand & Lieferung – kostenlos ab 200 € | uSee Health

Shipping

Shipping & Delivery

We ship from Germany and dispatch every order as quickly as possible. Here you will find all costs, delivery times and answers about your delivery.

🚚
Shipped from Germanyshort distances, fast delivery
🎁
Free over €55standard shipping within Germany
⏱️
Express in 1–2 dayswhen it needs to be faster
📍
Trackingtracking link by email

Shipping costs and delivery times

The following conditions apply to deliveries within Germany.

Shipping method Delivery time Cost
Standard shipping 3–5 working days €5.99 – free from €55.00 order value
Express shipping 1–2 working days €9.99

The shipping methods and costs valid for your order are shown at checkout before you place the order. Delivery times are non-binding guide values from the shipping confirmation and refer to working days (Monday to Friday, excluding public holidays).

How your shipment works

From order to your front door – in four steps.

1
Order receivedImmediately after you place it you will receive a confirmation of receipt by email.
2
Picking and packingOrders received on working days before 12:00 are usually packed the same day.
3
Shipping confirmationAs soon as the parcel leaves our warehouse you will receive an email with a tracking link.
4
DeliveryThe carrier delivers to your address. If you are not there, you will find a notification in your letterbox.
Please check your delivery address A transposed digit in the house number or a missing address addition is the most common reason for late deliveries. As long as your order has not been dispatched yet, we can usually still change the address – please write to us as quickly as possible using the contact form. If a parcel comes back to us because of an incorrect address, costs may apply for sending it again.

Packaging and storage

We package your products as securely as necessary and as sparingly as possible. Tubs and pouches are sealed so that they reach you intact.

After receiving them, please store our products in a cool, dry place away from light and out of reach of small children. Close tubs firmly again after each use.

Frequently asked questions about shipping

The most important answers at a glance.

Do you also deliver abroad?

At the moment we deliver within Germany. Any further delivery countries will be shown to you at checkout if available.

I have not received a shipping confirmation.

Please check your spam folder first. If there is nothing there, get in touch with us – we will send you the tracking number directly.

Can I have my order delivered to a parcel locker or pickup point?

Simply enter the parcel locker or pickup point address in the address field at checkout. Whether delivery is possible depends on the carrier.

Are partial deliveries sent?

If an item is temporarily unavailable, we can send your order in partial deliveries. No additional shipping costs arise for you.

My parcel arrived damaged or incomplete.

Please send us photos of the packaging and the contents to info@usee-health.de. We will settle the case with the carrier and arrange a replacement or a refund. Your statutory rights remain unaffected.

How do I return a delivery?

You have a 14-day right of withdrawal. You can find the exact procedure and the exceptions for opened food products on the page Returns & Withdrawal.

Still have questions about your delivery?

Our team in Oberursel will help you quickly and personally.

Go to contact form