§ 1 Scope

(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts concluded between uSee Health GmbH (hereinafter “uSee”, “we” or “seller”) and you as a customer (hereinafter “customer”) via our online shop.

(2) The version of these GTC valid at the time of the order shall apply.

(3) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession (Section 14 BGB).

(4) Deviating terms and conditions of the customer are hereby rejected. They only become part of the contract if we have expressly agreed to their validity in writing.

§ 2 Contracting party

The purchase contract is concluded with:

You will find further mandatory information in our legal notice.

§ 3 Conclusion of contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation for you to order goods.

(2) By clicking the “Buy now” or “Order with obligation to pay” button you submit a binding offer to purchase the goods contained in your cart. Before submitting the order you can check your entries at any time on the overview page and change them using your browser and correction functions, or cancel the ordering process.

(3) After we receive your order you will automatically receive a confirmation of receipt by email. This confirmation of receipt does not yet constitute acceptance of your offer.

(4) The contract is concluded as soon as we accept your offer by way of a separate order confirmation or shipping confirmation, or by dispatching the goods to you. For payment methods with the character of advance payment, the contract is concluded with our request for payment.

(5) The contract language is exclusively German.

§ 4 Storage of the contract text

We store the contract text of your order. We will send you the order details and these GTC by email. If you order through a customer account, you can also view your previous orders in that account.

§ 5 Prices and shipping costs

(1) All prices stated are final prices in euros and include statutory VAT. Shipping costs may apply in addition; these are shown to you separately in the cart and at checkout before you complete your order.

(2) The following shipping costs currently apply within Germany:

(3) The shipping costs currently valid and the shipping methods available for your delivery country are shown to you at checkout before you place your order.

§ 6 Payment terms

(1) The payment methods available in each individual case are shown to you during the ordering process. We reserve the right to exclude individual payment methods in certain cases (e.g. depending on the order value, the delivery country or the result of a credit check by the payment provider).

(2) Payment is processed by the payment service providers we use. Their terms of use and privacy terms apply in addition. Payment data such as credit card numbers is not stored by us.

(3) Unless otherwise agreed, the purchase price is due for payment immediately upon conclusion of the contract.

(4) If you fall into arrears with payment, we are entitled to demand default interest at the statutory rate. We reserve the right to claim further damages.

§ 7 Delivery and availability

(1) We currently deliver within Germany. Any further delivery countries will be shown at checkout if available.

(2) Stated delivery times are non-binding guide values and apply from the shipping confirmation. They refer to working days (Monday to Friday, excluding public holidays).

(3) If an ordered product is unavailable, we will inform you without delay. In this case we will refund any payments already made without delay.

(4) We are entitled to make partial deliveries insofar as this is reasonable for you. No additional shipping costs arise for you as a result.

(5) Please check the shipment for visible transport damage on receipt and report any damage to us promptly. Your statutory warranty rights are not restricted by this.

§ 8 Retention of title

The delivered goods remain our property until payment has been made in full.

§ 9 Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days. You will find the complete withdrawal instructions and the model withdrawal form on our page Returns & Withdrawal.

Please note the exceptions stated there, in particular for sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (Section 312g (2) no. 3 BGB), and for goods that spoil quickly (Section 312g (2) no. 2 BGB).

§ 10 Liability for defects (warranty)

(1) The statutory law on liability for defects applies. For consumers, the limitation period for claims based on defects in new goods is two years from receipt of the goods.

(2) For foods and food supplements the shelf life is stated on the packaging. The warranty relates to the goods being free of defects at the time the risk passes.

(3) Should a product be defective, please contact us at info@usee-health.de. We will find a quick solution together.

§ 11 Liability

(1) We are liable without limitation for damage arising from injury to life, body or health that is based on an intentional or negligent breach of duty by us, our legal representatives or our vicarious agents, and for damage covered by liability under the German Product Liability Act.

(2) We are also liable without limitation for damage based on intent or gross negligence, as well as in cases of fraudulent concealment of a defect or the assumption of a guarantee.

(3) In the case of slightly negligent breach of a material contractual obligation (cardinal obligation), our liability is limited to the foreseeable damage typical of this type of contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely.

(4) Any liability beyond this is excluded.

§ 12 Vouchers and promotions

(1) Promotional vouchers can only be redeemed within the stated period and only once per order. Combining several vouchers or promotions is only possible if this is expressly stated.

(2) The voucher value is neither paid out in cash nor does it bear interest. In the event of a partial or complete reversal of the order, a promotional voucher that has been used will not be refunded.

(3) Individual promotions may be tied to a minimum order value or to specific products. The respective promotion conditions are stated with the promotion.

§ 13 Notes on food supplements

(1) Our products are food supplements and not medicines. They are not a substitute for a balanced and varied diet or a healthy lifestyle.

(2) The recommended daily dose stated on the packaging must not be exceeded. Keep products out of reach of small children.

(3) Pregnant women, breastfeeding mothers, people under medical treatment and people taking medication should discuss taking these products with a doctor beforehand. Please always observe the information on the product packaging.

§ 14 Dispute resolution

(1) Until 20 July 2025 the European Commission provided a platform for online dispute resolution (ODR). This platform has since been discontinued.

(2) We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG). Naturally, however, we do our best to resolve concerns directly and easily with you – please contact us at any time at info@usee-health.de.

§ 15 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law only applies insofar as it does not remove the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office.

(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

(4) Information on the processing of your personal data can be found in our privacy policy.